Hi there @Nalina, welcome to the Community Forums. I'm sorry to hear about the inconveniences you've been having to install new clock faces and Alexa on your Versa 2, I understand where your concern is coming from. Thank for the details provided in your post, I'll be glad to help you.
Regarding Alexa, please see: How do I use a voice assistant on my Fitbit smartwatch?
About installing new clock faces, please try the following steps:
- Make sure Fitbit app and Versa 2 version are up-to-date.
- Restart your Versa 2
- Switch to another clock than the one you want to switch to using the clocks app, as well as in the gallery choose the same clock face. Once syncs complete, it should get past the switching state.
- Restart the Fitbit mobile app: Force close Fitbit app & relaunch the app.
- Restart Bluetooth
- Trigger a regular sync.
On a side note, please check that your Android phone is included in our list of Supported Devices. For the latest list of devices that support the Fitbit app for Android, see Which phones and tablets can I use with my Fitbit watch or tracker?
Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance.
We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.
Let me know how it goes.
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