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Versa 2 completely blocked

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‎03-05-2021 02:57 - last edited on ‎03-06-2021 07:33 by Fitbit Moderator

‎03-05-2021 02:57 - last edited on ‎03-06-2021 07:33 by Fitbit Moderator

Sooo, I have somehow managed to completely block my Versa 2. 

 

- It all started because the device stopped synchronizing, and I first tried the following:

- Turning bluetooth off and on, restarting both phone (iPhone SE) and Fitbit, none of which worked

- I removed the Versa from the Fitbit app

- Before I could reconnect the device to the app, my kid played with it and entered the wrong PIN number enough times to completely block the device (I had the pay option)

- The problem is that my Fitbit device is now asking me to unlock through the phone app, which I cannot do because the device is no longer connected to my phone. And I can't reconnect it to the phone either, since the device is in locked mode. 

 

Please help 😱

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‎03-06-2021 07:34 - edited ‎10-14-2023 11:52

‎03-06-2021 07:34 - edited ‎10-14-2023 11:52

Hi there @mimsen1, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand how you must be feeling. 

I've seen you got in touch with our Support Team after posting here and they helped you to solve the issue. If you have any questions, please free to update your support case so they can continue assisting you. 

Maria | Community Moderator, Fitbit


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