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Versa 2 connection issue with Android phone

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‎01-26-2021 15:41 - last edited on ‎01-26-2021 16:43 by Fitbit Moderator

‎01-26-2021 15:41 - last edited on ‎01-26-2021 16:43 by Fitbit Moderator

My versa 2 took ages to pair to my phone after the update. I finally got that done and now the syncing stops working intermittently and when it is working will only sync when I go into the app and tell it to. The notifications from my phone aren't coming through either. Its an android phone. 

 

Does anyone know how to fix this?? 

 

Moderator Edit: Clarified subject

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‎01-26-2021 16:42

‎01-26-2021 16:42

Hello @Mariemurph33, welcome to the Community Forums.

 

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. To fix the connection difficulties you're currently experiencing with your Versa 2, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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