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Versa 2 constantly disconnecting from Bluetooth

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‎01-05-2021 08:23 - last edited on ‎01-06-2021 11:47 by Fitbit Moderator

‎01-05-2021 08:23 - last edited on ‎01-06-2021 11:47 by Fitbit Moderator

My Versa 2 is constantly disconnecting from Bluetooth. I need to go to my settings>bluetooth>versa 2>forget device then wait for Fitbit to ask to pair again. I stop receiving call and text notifications. This has been happening multiple times a day for a couple weeks now. 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎01-06-2021 11:45

‎01-06-2021 11:45

Hi @briannasulli, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? Are you using other Bluetooth devices at the same time? In the meantime I receive your answers, please restart your Versa 2 and troubleshoot the Fitbit app with the following steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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‎01-06-2021 12:28

In response to RicardoFitbit

‎01-06-2021 12:28

This has happened a few times in the past. I cannot remember the first
time. It is happening multiple times a day now. I am on an iphone 11 that
is up to date on software. I am not connected to other bluetooth
devices.

Truthfully, I am hesitant to restart based on the many complaints from
others stating their Versa 2 is not turning back on or operating.
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‎01-06-2021 15:04

In response to briannasulli

‎01-06-2021 15:04

Your reply is appreciated @briannasulli, thanks for all the details that were shared with me.

 

Seems odd that your Versa 2 is having connection difficulties with an iPhone 11 that's up to date. Let me share with you that other users experienced difficulties with their devices after performing a factory reset procedure and not a restart process as per suggested. That said, please follow the next steps and let me know if you continue experiencing this issue:

 

  1. Restart your Fitbit.
  2. Please on the phone, go to Settings > Bluetooth, and remove all the connections that exist with the device. (Forget device, ignore or unpair depending on the version of the operating system of the phone).
  3. Turn off the Bluetooth and restart the phone. (Switch off and on again).
  4. When the mobile device is back on, turn the Bluetooth on again but do not attempt to connect to the Fitbit from here.
  5. Go on the app and try setting up the Fitbit as a new device. 

 

I'll be here if further assistance is needed.

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