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Versa 2 constantly resetting itself

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‎02-24-2020 07:22 - last edited on ‎02-27-2020 17:26 by

‎02-24-2020 07:22 - last edited on ‎02-27-2020 17:26 by

I have my Versa 2 since Christmas. Over the past 5 days, it has begun resetting itself randomly and quite frequently throughout the day. I am not actively using the watch at the times when it is happening. It can happen when I am resting on the sofa or when I am exercising. I have done  nothing differently either. The app is up to date and I have tried resetting it myself. I have left it off for 30 minutes to see if that would help but it continues reset itself. I am using the original clock face that came with the fitbit. Anyone any idea what is happening and how to fix it? It is very annoying as I only have the watch 7 weeks. Thank you.

 

 

Moderator edit: subject for clarity

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‎02-27-2020 17:25

‎02-27-2020 17:25

Welcome to the Fitbit Community, @Seesea. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Versa 2 constantly resetting itself. I totally understand how you are feeling and appreciate your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.


Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎02-27-2020 19:46

In response to LiliyaFitbit

‎02-27-2020 19:46

 Exactly the same with mine. Took the clock in use this Christmas and for the last few weeks it has been problems that it restarts itself many times a day. I've tried everything that's possible to fix it but nothing works, it's so annoying. 

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‎02-28-2020 01:07

In response to LiliyaFitbit

‎02-28-2020 01:07

Yes I contacted support after I didn't get any reply on this forum. Thank you 

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‎02-28-2020 10:45

In response to Seesea

‎02-28-2020 10:45

Hi @Seesea @Cptjohan, it's nice to see you around. 

 

@Cptjohan thank you for joining the thread and sharing that you're experiencing the same issue. I appreciate your troubleshooting efforts. I understand how frustrating this is for you. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

@Seesea I am glad our Support team took care of your case. Thank you for posting the update here.

 

Let me know if you have any questions.

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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