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Versa 2 corrupted display

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‎11-30-2020 01:48 - last edited on ‎12-01-2020 16:02 by Fitbit Moderator

‎11-30-2020 01:48 - last edited on ‎12-01-2020 16:02 by Fitbit Moderator

My versa 2 was working perfectly until yesterday evening. The screen dimmed and was difficult to read.

This morning it has multiple coloured lines flashing making it unreadable.

I have restarted the device twice which did nothing.

 

Moderator Edit: Clarified subject

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‎12-01-2020 16:02

‎12-01-2020 16:02

Hello @Katykins1502, thanks for your post and welcome to the Community Forums.

 

I appreciate all the details that were shared in your post and for trying some troubleshooting steps prior to posting, certainly, your Versa 2 isn't working the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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