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Versa Lite not syncing

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‎11-30-2020 02:49 - last edited on ‎12-01-2020 16:05 by Fitbit Moderator

‎11-30-2020 02:49 - last edited on ‎12-01-2020 16:05 by Fitbit Moderator

Hi my versa Lite doesnt sync anymore I have to manually sync it and then it takes up to an hour to sync if it syncs at all.  Furthermore it is losing time I have reset to factory settings and uninstalled the software on my phone as suggested and it is still doing the same thing up to a hour behind. Very frustrating and to spend this amount of money on a watch that doesnt work is nothing short of unacceptable.

 

Moderator Edit: Clarified subject

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‎12-01-2020 16:05

‎12-01-2020 16:05

Hi @Jeanne40, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. Let me share with you that our Fitbit devices use your mobile device information to display the time with the syncing process, therefore, by simply syncing your Versa Lite it should display the time that’s configured on your phone.

 

That being said, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed. Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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