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Versa Lite loses time when worn

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‎11-30-2020 03:44 - last edited on ‎12-01-2020 16:06 by Fitbit Moderator

‎11-30-2020 03:44 - last edited on ‎12-01-2020 16:06 by Fitbit Moderator

I have had my Versa Lite almost twelve months and up until a few days ago it has functioned perfectly, however it now loses time when I wear it, as an experiment my husband has worn it and the effect is the same. If I do not wear it and leave it lying around the house it keeps time perfectly. I have carried out all the available options including a factory reset, device update, delete and reload the app, all to no avail. Can anyone help?

 

Moderator Edit: Clarified subject

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‎12-01-2020 16:06

‎12-01-2020 16:06

Hi @SLS17, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Let me share with you that our Fitbit devices use your mobile device information to display the time with the syncing process, therefore, by simply syncing your Versa Lite it should display the time that’s configured on your phone.

 

However, this may also also be fixed by updating the time zone in your Personal Settings. For step-by-step instructions, please check our help article: How do I change the time on my Fitbit device? and let me know how it goes.

 

Let me know if further assistance is needed, I’ll be here.

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