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Versa: Only one heart rate sensor is blinking

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‎11-30-2020 00:21 - last edited on ‎12-01-2020 16:01 by Fitbit Moderator

‎11-30-2020 00:21 - last edited on ‎12-01-2020 16:01 by Fitbit Moderator

Hi,

 

I recently purchased a Versa Special Edition smartwatch about two months back. Today, I noticed that the green LED light at the backside of the watch fails to glow when I pick up the watch and provide it some motion. However, if I wear the watch, only a single LED light glows. Having paid a large sum for buying the watch I am concerned about this issue and am worried that the watch may not be functional anymore.

 

Please help or provide some solution to this problem.

 

Thanks,

 

Ramesh

 

Moderator Edit: Clarified subject

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‎12-01-2020 16:01

‎12-01-2020 16:01

Hi @rameshr, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To fix the heart rate issue of your Fitbit Versa, I recommend you to check the information that's specified on our help article: Why don't I see my heart rate on my Fitbit device? and try the troubleshooting steps to fix the heart rate sensors of your Fitbit device.

 

Looking forward to your reply. Let me know if you have any additional questions.

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