Versa 2 could not setup

[uezbe]

After the latest update, I put it on charging. I put it back on my arm and it asked for the PIN as usual. The PIN was not matching for multiple times and then an error appeared “Unlock with Your Phone”. I removed the device in the meantime because it couldn’t connect via Bluetooth, so now I have to set this device again. When I am on the PIN screen during setup the PIN does not match again. I assume this is related with the latest update. I tried everything, reset, hard reset etc. The case is discussed with Customer Support on a call and they couldn’t help me so the myth is true, every Fitbit device after 2 years (read after warranty expiration) stops working and I am pretty disappointed. 
I am planning to share this all over the social media.

[Odyssey13]

Hi @uezbe  there are many people who have Fitbits older than two years and are still using them without any problems. Just because customer support couldn't help you with this issue doesn't mean that the myth is true - it merely means support couldn't resolve your particular issue.

[uezbe]

Hi @Odyssey13 

Thank you for your answer.

I appreciate your efforts, but you have to be in people shoes to really feel the frustration/pain.

I have tried hard reset, the device screen still says “Unlock with Your Phone”, but you have to receive a code for pairing/adding this Versa2 device again. Instead of code you get the above error massage all the time.

What would you do?

[Odyssey13]

@uezbe  I'd get with support. You said they were unable to help you. Did they say why?

[uezbe]

Hey @Odyssey13 

They tried everything including soft reset and then hard reset. The final answer was that they will contact the Warranty team, so they have to contact me via email and share with me the next steps, because CS team never experienced something like this before and they could not help me resolving it.

[Odyssey13]

Shouldn't be a problem @uezbe as they are on top of things and will get in touch.