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Versa 2 cound not recognize device

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‎11-01-2021 08:34

‎11-01-2021 08:34

Hi good day. I hope someone could help me. 

 

Versa 2 wasnt syncing to my phone at first. Did my best to sync but unfortunately could not. I reset my watch and forget device from fitbit app. But sadly after the reset, my phone couldnt detect the versa 2. I also tried another phone to connect to the device. But to my dismay, i also could not. Now my device is stuck in "install fitbit app to continue..." 

 

Thank you in advance to someone that could help. 

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‎11-01-2021 10:32

‎11-01-2021 10:32

Hi, remove the Bluetooth entry from any device that has the watch registered.

Restart both watch and phone and try again.

For more details check How do I set up my Fitbit device? 

Author | ch, passion for improvement.

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