help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 counts steps while not walking

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-01-2019 15:37 - last edited on ‎12-02-2019 06:20 by Fitbit Moderator

‎12-01-2019 15:37 - last edited on ‎12-02-2019 06:20 by Fitbit Moderator

Why does my Fitbit count 500 steps when I haven't moved even 1

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎12-02-2019 06:21 - last edited on ‎03-14-2025 11:54 by Fitbit Moderator

‎12-02-2019 06:21 - last edited on ‎03-14-2025 11:54 by Fitbit Moderator

@Nalukwago Welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your step count. Your device will detect the movement on your arm and translate that movement into steps. There are situations in which your arm may move but you won't be actually walking. For example, this may happen when you are playing the drums, burping a baby or clapping. It can also happen while driving. You can negate these steps by logging a driving activity. You can try wearing your device on your non dominant hand but select that hand as dominant on the device’s settings to make it less sensitive to movement.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes