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Versa 2 counts to many steps

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‎12-27-2019 14:09

‎12-27-2019 14:09

Hey!

I bought a versa 2 a few days ago. And it seems like it counts to many steps. It's almost double compared to my iPhone. 4000 on iPhone and 7500 on versa 2. Any ideas why it's like this? Something wrong with my watch? How to fix the issue?

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‎12-28-2019 04:02 - last edited on ‎06-30-2024 05:38 by Fitbit Moderator

‎12-28-2019 04:02 - last edited on ‎06-30-2024 05:38 by Fitbit Moderator

@Lawest, welcome to our Fitbit Community. I'm happy to assist you with your Fitbit Versa 2 since it's counting extra steps.

Please restart your Versa 2 as described in this help article. Also, check out this help page, which explains why your Fitbit device may count extra steps.

Finally, monitor your watch and see if it stops counting extra steps.

Keep me posted on the outcome.

JuanJo | Community Moderator

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‎12-28-2019 04:03

‎12-28-2019 04:03

@Lawest Please keep in mind your iPhone probably doesn't pick up all your steps.  You'd have to have it in your hand moving with you at all times.  Your Versa 2 is likely to be more accurate.  I don't care my phone with me every time I get up to walk, so I definitely don't expect it to record the same steps.

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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