Versa 2 firmware update not working

[SunsetRunner]

I've been trying to update my versa 2 for hours. Wouldn't work. Was going to pack it up and send it back then thought I would try one more time. I removed the software from my android phone and instead of reinstalling from google play I installed from play store and it worked flawlessly,  Fitbit should remove it from google has there is something wrong with the program. Play store worked great!  Hope this helps.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@SunsetRunner, welcome to our Fitbit Community! I'm sorry about the firmware update issue that you experienced with your Fitbit Versa 2. I'm glad to hear that you gave it a second chance.

Thank you for posting the workaround that helped you to get this issue resolved. Thank you for your feedback and comments about this since this helps us to keep improving. I'm pretty sure that this workaround will be helpful for other users that experience the same issue.

As a side note, I'd like to invite you to visit our Discussions board, where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀