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Versa 2 data not cleared

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‎04-26-2020 01:57

‎04-26-2020 01:57

Hi need help with my versa 2 suddenly massage appeared  ,, data not cleared sync and try again,, can’t do anything 

please help 😟

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‎04-26-2020 05:15

‎04-26-2020 05:15

Hi @LenkaSL, welcome to the community.

 

Usually this message appears after a factory reset which didn't complete fully. 

 

Can you try going into you phones Bluetooth settings/menu and unpair/forget the Versa 2 from there, then go back into the Fitbit app - tap your user picture (top corner) - set up device - Versa 2 - follow the set up steps again. 

Community Council Member

Nathan | UK

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