Versa 2 dead will not charge

[Pamstapleton]

Fitbit is offering only 35% off list price to replace my Versa 2! No thanks! Just over 1 year old. I am on my third unit otherwise a great customer I thought, but not any more. My unit went dead for no reason, battery failure. Their reliability engineers must be aware they only last 13 months; what a shame.

Moderator edit: format

[DavideFitbit]

Hello, welcome to the Fitbit Community forums, @Pamstapleton.

Thank you for sharing that you've been having this inconvenience with your Versa 2 watch.  

I'm sorry to see that you've experienced this problem with your watch. It is particularly difficult when the device is no longer covered by the warranty, but even tough Support is eager to help with any problem you may experience with the product, they do need to adhere to the official warranty policy, this would start counting from the original date of purchase.

Thank you for taking the time to share your feedback; comments from users are always useful to continue to improving the quality of products and services.

Have a great day. 

[LisaW009]

I had the same problem.  They never address the problem only that it's out of warranty and a discount to buy another one.

Something that costs that much money should last more than a year. 

[BREWERS22]

I am having the same problem.   It died in early June.  I just got my Versa 2 for Christmas!

Moderator edit: format

[whorllygirl]

My Versa 2 is 18 months old and it died today!! It has not been hold a charge for a few days now - I guess it was trying to warn me.  Small comfort that others are experiencing this too.  This is my 3rd and last Fitbit-I've made the executive decision to switch over to the Apple watch!

[DavideFitbit]

Hi, welcome to the Community forums, @BREWERS22 @whorllygirl. 

Thank you for sharing that you've been experiencing the same inconvenience with your Versa 2 watches. 

In this case, if you already tried all the troubleshooting steps for battery not charging and the restart procedure, the best way to get more immediate help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a great day. 

[klm4iast8]

If you got your watch for Christmas 2020, you are still under warranty.

[DavideFitbit]

Thank you for your help with this, @klm4iast8!