Versa 2 didn't register my SpO2 for 2 days in a row

[Rinopopo]

I don't see any spo2 data for the last 2 nights. It's an app issue or a device issue? What should I do to make it work again?

Moderator Edit: Clarified subject

 

[MarreFitbit]

Hi there @Rinopopo, welcome to the Community Forums. I'm sorry to hear that your Versa 2 hasn't registered your SpO2 in 2 days in a row, I understand where your concern is coming from. Thanks for the details provided in your post and for the screenshot attached, I'll be glad to help you with this. 

To make sure your Fitbit device successfully measures your SpO2 values, keep the following in mind:

• Your device doesn’t retroactively measure your SpO2 values. After you install the clock face, you’ll see dashed lines until after your next sleep session.
• Charge your Fitbit device to make sure it’s able to collect data throughout your entire sleep session. Note that you may have to charge your Fitbit device more often when using the SpO2 Signature clock face.
• Your Fitbit device must sync with the Fitbit app before the clock face updates. Note that it may take around an hour for your SpO2 values to appear after you sync your device. For troubleshooting syncing, see Why won't my Fitbit device sync?

• Turning off any clock face permissions can cause the clock face to stop functioning. To check these settings:

  1. With your Fitbit device nearby, open the Fitbit app on your phone or tablet.
  2. In the Fitbit app, tap the Today tab > your profile picture > your device image.
  3. Tap Clock Faces.
  4. Tap the SpO2 Signature clock face.
  5. Tap Permissions. Turn on any permissions you turned off.
  6. Tap Details when you're done making changes.

• Your Fitbit device must be able to consistently track your SpO2 data:

  • Wear your device slightly higher on your wrist.

  • Make sure your device is in contact with your skin.

  • Your device should be snug but not constricting.

  • Tattooed skin can impact the accuracy of the red and infrared sensors on your Fitbit device.

For more information about SpO2, see: How do I track blood oxygen saturation (SpO2) with my Fitbit device? 

Let me know if you need further help, I'll be around. 

[ExPresZo]

Happend to me too. I had to reinstall the app to make it work again 

[LHR4]

I also am having trouble getting SpO2 data.  It's worked only once so far.  I have a Premium account and the SpO2 watch face.

To obtain oxygen saturation data on the Health Metrics screen of my phone, must I have SpO2 watch face engaged when I go to bed?  (Normally I use a different watch face.)

Thanks.

[SunsetRunner]

My Versa 2 hasn't registered my SpO2 in 3 days. I've worn it continuously to bed (and it has plenty of charge). My SpO2 watch face just tells me "sleep to update". Well, I've been sleeping and it's not updating. I've powered down both my device and my phone, and it didn't help. Please advise. Thank you!