Welcome to the Fitbit Community, @grsmitty.
Thanks for the details shared in your post. I was able to see that you have already contacted our Support team and that they were able to help you. Thank you for your time and efforts.
By the way, I've moved your post to Other Versa Smartwatches board so we can keep our forums organized.
Have a nice day!
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
Best Answer