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Versa 2 display is grey

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‎10-20-2020 05:14 - last edited on ‎10-20-2020 13:27 by Fitbit Moderator

‎10-20-2020 05:14 - last edited on ‎10-20-2020 13:27 by Fitbit Moderator

I put my Fitbit on the charger overnight and when I put it back on the screen is grey. The only thing I can pull up on it are the display settings and in an hours time the battery has drained 15%. I tried to reset it but it isn’t resetting.

 

Moderator Edit: Clarified subject

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‎10-20-2020 13:26

‎10-20-2020 13:26

Hi @meason, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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