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Versa 2 display keeps glitching

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‎01-07-2021 13:49 - last edited on ‎01-08-2021 11:41 by Fitbit Moderator

‎01-07-2021 13:49 - last edited on ‎01-08-2021 11:41 by Fitbit Moderator

Hi there

i just purchased my Versa 2 a few months ago and the screen keeps glitching. I can’t use the touch screen and I’ve reset it twice with no success. My battery life is only one day as the screen keeps changing and displaying different options that I’m not even using. Any ideas?

 

Moderator Edit: Clarified subject

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‎01-08-2021 11:39

In response to EdgarW

‎01-08-2021 11:39

Hi @Kimber62, welcome to the Community Forums.

 

I appreciate all the details that were shared in your post and for trying some troubleshooting steps prior to posting, certainly, your Versa 2 isn't working the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

@EdgarW Thanks for your help and the information that was shared in your post. 

 

In the meantime they contact you, let me know if you have any additional questions.

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