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Versa 2 not charging - Insufficient power source

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‎01-07-2021 18:54 - last edited on ‎01-08-2021 11:11 by Fitbit Moderator

‎01-07-2021 18:54 - last edited on ‎01-08-2021 11:11 by Fitbit Moderator

I set my versa 2 in the charging cradle and it says it wasn’t hooked up to an adequate power source. I’ve done everything I possibly can to get it to charge and everything that was suggested and it still won’t charge.

 

Moderator Edit: Clarified subject

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‎01-08-2021 01:44

‎01-08-2021 01:44

Probably best to contact Fitbit Support  directly.They may be able to help you.

Author | ch, passion for improvement.

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‎01-08-2021 11:13

In response to Guy_

‎01-08-2021 11:13

Hi @MaryKR, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

@Guy_ Thanks for your help and suggestion.

 

Looking forward to your reply.

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