Versa 2 display not properly working

[KatrinaEllis]

my versa 2 screen is completely white and sometimes has lines over it so I cannot use the watch at all! Very frustrating as I run daily. I’ve restarted the watch multiple times and it turns back on with the same faults. Can anyone suggest anything to help as I’m not sure what to do. 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @KatrinaEllis, welcome to the Community Forums.

Thanks for bringing this to our attention and for the details that were shared in your post. To solve this situation and because restarting your device didn't work, I recommend you to change the clock face of your Versa 2 following the steps that are specified on our help article: How do I change the clock face on my Fitbit device? and let me know if the issue persists.

I’ll be here if further assistance is needed.

[Bugz1088]

Changing clock face does not work 

[RicardoFitbit]

Welcome aboard @Bugz1088.

Thanks for your post. Are you having the same issue with the display of your Versa 2? Which troubleshooting steps you tried before bringing your concern to my attention?

I'll be waiting for your reply. 

[Carla511]

I'm also having this issue. Sometimes the screen is green or like now, it's flashing white. It happens intermittently and sometimes resolves itself but it's been like this over 24 hours now 

 

[AHW999]

Same thing happened to my Versa 2. Randomly gets a white screen. Holding the button for over 10s doesn’t help. Not sure if this is related to the latest firmware. Didn’t have this issue before the update. Coincidence?

[KatrinaEllis]

Were you Able to resolve the issue?

Kind regards
Katrina

[KatrinaEllis]

It’s so annoying as desperate to use it and can’t 😔

Kind regards
Katrina

[AHW999]

No luck. It’s been a day and the watch has not recovered. Still seeing the white screen and can’t do anything with it. I think it’s dead. Been dreading this after reading and hearing about Fitbit reliability issues previously but guess it’s time to move on to something else

[RicardoFitbit]

Hello there! It's a pleasure for me to continue providing assistance with your Versa 2 devices.

I'm sorry to know that you guys are still experiencing difficulties with your Fitbit devices despite trying some troubleshooting steps, I can understand how frustrating this matter can be for each of you. The best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.

I'll be around if you need anything else, don't hesitate to ask me any questions you may have..

[AHW999]

Well, just contacted support and went through a factory reset. Didn’t help to recover. Watch is just a year and a month old (bought end Dec 2019). So it is out of warranty. Guess it’s going into the bin and will be the last Fitbit for me.

[RicardoFitbit]

Your reply is appreciated @AHW999.

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.

[CarlaDeVere]

The same here...got in 12/19 and it just stopped (date and time) and would not sync. I have done the reset and all I get to come up is the fitbit logo. Frustrating.

[RicardoFitbit]

Welcome aboard @CarlaDeVere.

Thanks for bringing your concern to my attention. Based on the information that was shared in your post, it seems that you're experiencing a different issue than the one described on this thread, is your Versa 2 not syncing or is it showing the Fitbit logo only? Is the display of your device malfunctioning in any way?

Looking forward to your reply. 

[TeacherCYC]

That is exactly how my Fitbit display has looked for the last 12hrs. Currently charging (even though it shows I'm at 40%) & have changed the clock face. It was still sending data to my phone but screen hasn't changed. 

[Ceejaypanta]

I am having the same challenge. The watch is just one year old. I am at a loss at what to do. It is frustrating really. Maybe they can fix the glitch in the firmware because that is the only reason it is affecting multiple watches. I will appreciate any help that I can get

[TeacherCYC]

Just looked at my Versa 2 & suddenly the screen seems to be operating again & performing normally. Didn't do anything other than leave it on since it was still syncing with my phone. Very odd.