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Versa 2 screen has come off

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‎02-26-2021 14:10 - last edited on ‎02-27-2021 02:44 by Fitbit Moderator

‎02-26-2021 14:10 - last edited on ‎02-27-2021 02:44 by Fitbit Moderator

I've seen a number of posts about this very thing happening. I was in bed, rolled over and felt something strange. My watch screen was loose. I took it off until morning when I could check it. It still works, but the face won't stay in place! I have had my Fitbit for just over a year, was a year at Xmas. What can I do?

 

 

Moderator Edit: Clarified subject

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‎02-27-2021 02:46 - edited ‎02-27-2021 02:46

‎02-27-2021 02:46 - edited ‎02-27-2021 02:46

Hi there @Babeinla, welcome to the Community Forums. Thanks for sharing the details of the issue with your Versa 2. I understand how you must be feeling. 

 

When a tracker suffers damage while under warranty, you can contact Customer Support. Discounts and replacements depend on tracker model and other factors.

 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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‎02-27-2021 08:10

In response to MarreFitbit

‎02-27-2021 08:10

Thanks for your response. As I noted in my post, my Fitbit Versa is just over a year old and the warranty is no longer in force. It looks like this is a common issue. It would be extremely satisfying to have a specific remedy for this issue. Any ideas?

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