Versa 2 display not turning on

[Jkristrom]

My screen randomly went gray and is unresponsive. It vibrates still when I receive notifications but I can’t see anything but gray. The battery is fully charged. I’ve tried to reset it and changed the watch face back to the original one. Nothing has worked for me. 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Jkristrom, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

[Jkristrom]

Thanks! I contacted them earlier after not getting a response on here. They are sending me a replacement because I was under warranty still. If anyone is reading this with the same issue contact customer support If you are under warranty because there was no solution to fix it.