Versa 2 display not working correctly

[migjorn16d]

My Versa 2 watch suddenly stopped working tonight!!! It won’t show the time - the screen is just blank. I can flip across to the apps but they won’t work. It won’t sync either. Can anyone help please? Thanks

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @migjorn16d, welcome to the Community Forums.

Thanks for bringing this to our attention, I'm sorry to know that your Versa 2 is not responding. To fix this issue, I recommend you to restart your device following the steps that are specified on this help article and let me know if the issue persists.

I'll be here if further assistance is needed. 

[migjorn16d · Accepted solution]

Hi
Thanks for replying but I’m sorted now - my Fitbit Versa 2 just started working again on its own!!! Perhaps it just felt like a rest because of these terrible times we are in!!! 🤣🤣

But thank you once again your reply was appreciated



Sent from my iPhone

[RicardoFitbit]

You're welcome @migjorn16d, your update is also appreciated.

I'm happy to know that your issue was solved. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

Thanks for being part of the Fitbit family, it was a pleasure to assist you!

[Wendylim]

Mine just happened in this morning.

My screen display totally blackout!

How do you fix it?

[RicardoFitbit]

Welcome aboard @Wendylim, thanks for your post.

I'm sorry to know that you're experiencing the same issue. Can you please try the restart process that was shared on my previous post? If you already tried this process, please let me know if the heart rate sensors of your Versa 2 are still flashing or if your device vibrates when you start charging it, this way we will be able to move forward.

I'll be waiting for your reply.