Versa 2 display turns blank

[Littlezo]

Hi

My screen has started to turn white constantly. You cannot see anything when it does, and it looks like its not counting steps correctly when you do manage to see it. Theres no damage to my fitbit, I've rebooted it many times with no joy. I've only had it 4 months...advice please.

Moderator Edit: Clarified subject

[Guy_]

If you can get to a position where you have access to the screen

Shut down the watch

[ Swipe left, Settings,

at the bottom, About,

at the bottom, Shutdown]

wait a minute

Start the watch

[Hold the button till it vibrates or logo appears]

Wait for the clock to reappear.

Also check for water damage by looking for condensation in the little windows in the back with a magnifying glass.

[RicardoFitbit]

Hi @Littlezo, welcome to the Community Forums.

Thanks for bringing this to our attention and for restarting your Versa 2 before posting over here. To better assist you with this situation, can you please let me know when was the first time you experienced this issue and how many times since then? Are you using a third-party clock face or a Fitbit original one? Since restarting your device didn't fix the issue, please change its clock face and let me know how it goes.

@Guy_ Thanks for your suggestion.

[Littlezo]

Hi. It started doing this a few days before I wrote my initial post on here. I have reset it and changed the clock faces. It now stays really dark and stripey so the screen is not not working right at all. 

[MarreFitbit]

Hi there @Littlezo, thanks for following the tips and recommendations provided by @Guy_ and @RicardoFitbit.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. I'd suggest to share this community link (thread) so our Support Team can be aware of the steps you've done, this way you could also avoid repeating yourself one more time.