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Versa 2 does not hold a charge

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‎07-25-2020 18:43 - last edited on ‎06-17-2021 12:14 by Moderator Alum

‎07-25-2020 18:43 - last edited on ‎06-17-2021 12:14 by Moderator Alum

I just purchased my Versa 2 from Amazon.  I can Charge but it does not hold a charge for longer than 24 hours.  Once it dies, I have to reconfigure watch all over again.  I want to return for a replacement watch.  I have had two other fitbit watches and never encountered these type of problems with anything watch related. Please contact me as soon as possible. 

 

 


Moderator edit: subject updated for clarity

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‎07-25-2020 21:45 - last edited on ‎08-08-2024 05:01 by Fitbit Moderator

‎07-25-2020 21:45 - last edited on ‎08-08-2024 05:01 by Fitbit Moderator

Hi @DeborahDell  please, for your safety, return and edit your post to remove your email address. This is a public forum and anyone can see it. You'll need to get with support yourself and have proof of purchase. They will work with you to determine the best course of action for you.

I'm not sure if they are as staffed as they'd like on weekends. Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help. If you email, please know that each subsequent email will put you at the bottom of the queue, which will cause you to wait longer.

USA: call (877) 623-4997 
UK: call 0800 069 8505
INDIA: call 000 800 050 1057  

IRELAND: call 01 691 7502 (country prefix: +353)
If you prefer an online chat or email, then click for contact options
https://help.fitbit.com/?cu=1

Stepping in the U.S.A. since September 2013. Android 14

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