Versa 2 doesn’t receive WhatsApp notifications

[charliecarlijn]

Hi!

i currently purchased my new versa 2 and installed it with my iPhone 8 (iOS 13.5.1). Everything seems to be working just fine. However, my WhatsApp notifications aren’t being shown on my Fitbit. The Fitbit app shows that I should be receiving notifications on my versa 2 but it just isn’t working.

I already tried everything I could find on this forum: re-install the app, turn off Bluetooth and restart my iPhone, turn off notifications - synchronise - turn of Fitbit etc etc...

Is there anything else I could try? I would really like to receive those WhatsApp notifications on my Fitbit, all the other notifications work just fine...

[JuanJoFitbit]

Hi @charliecarlijn, welcome to our Fitbit Community! I'd like to follow up and help you with your Versa 2 since it's not getting notifications from WhatsApp. By the way, thank you for troubleshooting this issue before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. Finally, monitor your watch for the next 24 hours and see if the issue gets fixed.

Keep me posted on the outcome.

[Bea.2]

Hi. Please follow these steps

1. open Fitbit app on your phone

2. Tap on the profile icon on top left corner

3. Tap on Versa 2

4. Tap on ‘Notifications’ 
5. Tap on ‘App Notifications’ then turn on apps you want to receive notification from on your Fitbit 
 -hope this helped

[JuanJoFitbit]

Hi @Bea.2, thank you for joining us in this thread. Thank you also for your contribution and help. I'm sure that this will helpful for users that experience the same issue.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀