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Versa 2 dosen’t sync since update

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‎10-08-2022 19:05 - edited ‎10-08-2022 19:06

‎10-08-2022 19:05 - edited ‎10-08-2022 19:06

Since big update, my versa 2 dosen’t sync with my iPhone…. This is not normal

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3 REPLIES 3

‎10-09-2022 11:52 - edited ‎10-09-2022 11:54

‎10-09-2022 11:52 - edited ‎10-09-2022 11:54

Hi there @Jb1386. Welcome to the Community Forums.

 

I understand how you feel with this situation. Please verify you have the latest version of the Fitbit Firmware and OS of your mobile device. 

 

I'd recommend you follow these steps:

 

- Force quit the Fitbit app.

 

-Turn off the bluetooth from your mobile device.

 

-Turn back on the bluetooth from your mobile device.

 

-Force syncing from the Fitbit app.

 

-Finally if the previous steps didn't work, Restart your Fitbit device.

 

If you keep having this issue please contact our Support Team for further assistance.

 

Hope this helps.

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‎10-13-2022 20:15

In response to LucioFitbit

‎10-13-2022 20:15

None of this works

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‎10-16-2022 08:43

In response to Jb1386

‎10-16-2022 08:43

Hi there @Jb1386, it's good to have you back.

 

I appreciate the comments, please reach out to our Support Team for further assistance.

 

Have a good one.

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