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Versa 2 double counting miles and steps

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‎03-01-2020 13:53 - last edited on ‎04-15-2020 05:38 by Fitbit Moderator

‎03-01-2020 13:53 - last edited on ‎04-15-2020 05:38 by Fitbit Moderator

Yesterday (leap day), my Versa 2 started double counting steps and miles when I exercise.  Around 3PM, I ran 3.6 miles on the treadmill.  When I manually entered my exercise, I noticed that it double counted my steps.  Interestingly, it only double counted it on the dashboard.  When I looked at the steps for the day, it was showing a correct number of steps.  Then last night, it logged those extra steps between 9 PM and 10 PM.  I was laying on the couch at that time watching a movie - sitting still.  Today, it appears to be doing the same thing.  I am not sure what’s going on.  The Versa 2 has never done this before.

 

 

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‎04-15-2020 05:37

‎04-15-2020 05:37

Hi @Beedubs, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

Regarding the double steps and miles that your Versa 2 tracked, I would like to follow up and would like to know if the issue persists or if it got resolved. Also, I would like to know if you manually logged other activities.

 

In the meantime, restart your Versa 2 as described in this article. After this, monitor your watch and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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