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Versa 2 erasing steps

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‎02-19-2021 13:15 - last edited on ‎02-19-2021 16:30 by Fitbit Moderator

‎02-19-2021 13:15 - last edited on ‎02-19-2021 16:30 by Fitbit Moderator

Hello! 

 

I've noticed over the last few days my fitbit will track my steps as normal, then in the evening I will lose a couple thousand steps. 

Today, I had around 14000+ steps logged on the watch and the app, then a few hours later I had 8000+ steps. 

I have reset the device, triple checked the tracker and step counter, made sure I was up to date with everything and nothing has worked. 

 

I got in contact with Fitbit live chat and they said that they can see I am now on 15000+ steps. But can't give me an answer (yet) on what is going on. It's incredibly frustrating. 

 

Anybody got any clues as to what's going on?

 

Moderator Edit: Clarified subject

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‎02-19-2021 16:31

‎02-19-2021 16:31

Hi @AmyMoore, welcome to the Community Forums.

 

Thanks for the details that were shared in your post and for trying some troubleshooting steps before bringing your concern to our attention, I understand how frustrating this matter can be for you. Let me share with you that, just as mentioned on your post, our Customer Support team informed me that they already provided you assistance to resolve your issue. That being said, my best advice for you at this moment will be to contact them back if further assistance is needed or if you have any additional questions about the outcome of your case. Unfortunately I don’t have access to the information they shared in the live chat to accordingly assist you.

 

I'll be here if you need anything else.

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