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Versa 2 not recording stats

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‎02-18-2021 10:05 - last edited on ‎02-19-2021 18:10 by Fitbit Moderator

‎02-18-2021 10:05 - last edited on ‎02-19-2021 18:10 by Fitbit Moderator

Versa 2 not recording all my steps n activities 

 

Moderator Edit: Clarified subject

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‎02-19-2021 18:09

‎02-19-2021 18:09

Hello @leanniebug, it's nice to see you again participating here in the Community Forums. 

 

Thanks for bringing this to our attention and for the details that were shared in your post. To better assist you with this situation, can you please let me know when was the first time you experienced this issue and how many times since then? Which activities are not being recorded and in which way are you trying to track them? From the Exercise app of your Versa 2 or with the SmartTrack auto-recognition feature? Is your Fitbit not recording only steps or other stats like heart rate, floors,etc. are also being affected? In the meantime I receive your answers, I’d recommend you our restart process. To do so, please follow the steps that are specified on our help article: How do I restart my Fitbit device? and let me know how it goes.

 

Looking forward to your reply.

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