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Versa Lite not receiving notifications

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‎02-19-2021 16:07 - last edited on ‎02-19-2021 16:23 by Fitbit Moderator

‎02-19-2021 16:07 - last edited on ‎02-19-2021 16:23 by Fitbit Moderator

I have had my watch for about 7 months, I love it but it stopped working a few days ago. All of the functions work except for receiving notifications. I went through the chat and did everything they asked me to, it still does not work. They then sent me and email with things to do, I did all of that and it is still not working. What do I do now? Thank you, Gail 

 

Moderator Edit: Clarified subject

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‎02-19-2021 16:27

‎02-19-2021 16:27

Hi @Brownfry4, it's nice to see another post from you here in the Community Forums.

 

Thanks for the details that were shared in your post and for trying some troubleshooting steps before bringing your concern to our attention, I understand how frustrating this matter can be for you. Just as mentioned on your post, our Customer Support team informed me that they already provided you assistance to resolve your issue. That being said, my best advice for you at this moment will be to contact them back if further assistance is needed or if you have any additional questions about the outcome of your case. Unfortunately I don’t have access to such information to accordingly assist you.

 

I'll be here if you need anything else.

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