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Versa 2 exercise app won't work

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‎03-01-2021 17:15 - last edited on ‎03-02-2021 11:22 by Fitbit Moderator

‎03-01-2021 17:15 - last edited on ‎03-02-2021 11:22 by Fitbit Moderator

The exercise  section on my versa 2 won't work. When I press the exercise on my Fitbit it won't work for me to track a specific exercise. Worked this morning. What gives?

 

Moderator Edit: Clarified subject

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‎03-02-2021 11:22 - last edited on ‎03-13-2025 08:56 by Fitbit Moderator

‎03-02-2021 11:22 - last edited on ‎03-13-2025 08:56 by Fitbit Moderator

Hi @GracieGrace, welcome to the Community Forums.

Thanks for bringing this to our attention and for the details that were shared in your post. To solve this situation, I’d recommend our restart process. To do so, please follow the steps that are specified on our help article: How do I restart my Fitbit device? and let me know if the issue persists.

I’ll be here if further assistance is needed.

 

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‎03-02-2021 11:22 - last edited on ‎03-13-2025 08:56 by Fitbit Moderator

‎03-02-2021 11:22 - last edited on ‎03-13-2025 08:56 by Fitbit Moderator

Hi @GracieGrace, welcome to the Community Forums.

Thanks for bringing this to our attention and for the details that were shared in your post. To solve this situation, I’d recommend our restart process. To do so, please follow the steps that are specified on our help article: How do I restart my Fitbit device? and let me know if the issue persists.

I’ll be here if further assistance is needed.

 

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‎03-02-2021 15:04

In response to RicardoFitbit

‎03-02-2021 15:04

Thank you I turned off my Fitbit and restarted it and it works great.
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‎03-02-2021 17:53 - last edited on ‎03-13-2025 08:56 by Fitbit Moderator

In response to GracieGrace

‎03-02-2021 17:53 - last edited on ‎03-13-2025 08:56 by Fitbit Moderator

You're welcome @GracieGrace, your reply is also appreciated.

I'm happy to know that your issue was solved after restating your Versa 2. Please don't hesitate to contact me back if you require assistance or if you have any questions, I'll be here ready to help you. 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

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