Versa shows 0% after reset

[nnfbnn]

Fitbit Versa screen is black after in phone reset

• only shows the 0% when battery drains
• Attempted 2 & 3 button manual resets & do not cause any response

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @nnfbnn, welcome to the Community Forums.

I’m sorry to know that you’re still experiencing difficulties with your Fitbit Versa despite trying the troubleshooting steps that were described on your post. That being said, I recommend you to try the below steps to factory reset your device and let me know if the issue persists:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Keep in mind that the factory reset procedure erases stored data, including the stats that were not synced to your Fitbit account. Also, applications installed, music downloaded, alarms, etc. 

Let me know if further assistance is needed and if you have any additional questions.

[nnfbnn]

Attempted to follow these steps again. Step 1 does not lead to a fitbit logo or any vibration. There is no response for the device whatsoever except when the device is left to drain power. Once the power is drained, clicking a button will make the 0% battery symbol appear.

[RicardoFitbit · Accepted solution]

Your update is appreciated @nnfbnn 

I'm sorry to know that you're still experiencing difficulties with your device. Because the factory reset procedure didn't solve the issue, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.

I'll be around if you need anything else.