Versa 2 freezing

[Mandabear424]

I keep seeing a lot of users are struggling with this issue and don’t see any resolution aside from restarting it. My versa froze and I had to hold the side button multiple times to get it to finally reset. When it did reset, it still was frozen and would vibrate randomly and this has happened multiple times. It woke me up in the middle of the night vibrating and wouldn’t stop till I reset it a few times. This is getting quite annoying since it’s now interfering with my sleep, so what is the fix for this? Is FitBit working on a patch in the software or a permanent resolution because having to reset a watch every day because of this glitch isn’t acceptable. Especially when you’re wanting members to pay for premium when there’s a massive error occurring in the actual product. 

Moderator edit: Subject for clarity 

[Sophiauk]

This works the first few times. However, now I have a red X and thing. Works. I’ve had the watch for approximately 4 weeks and I’ve been searching everywhere for answers for two days and trying all kinds of resets, updates, uninstall and nothing. I’ll be calling tech support. It shouldn’t be this much trouble for an

new device. 

Moderator Edit: Formatting

[Floyda]

I've only had the firmware update since yesterday and, up to now, it's been working normally.  The swipe function is back and battery usage is down to around 10% per day, maybe a little more.  I don't use the always on function except on occasion.  

I need a couple weeks yet before I'm completely satisfied.

If you haven't done the firmware update yet, I would suggest it.  It's quite easy and, for me, only took about 30 minutes.  I would suggest, however, you have your phone and watch plugged in to their chargers.

[Jskidgelclarke]

I’ve gone through two replacements for my Versa before the year warranty was up. The last one was an upgrade to the Versa 2. It lasted about 6 months and now it has stopped working. FitBit gets grade reviews for its features and algorithms, but the hardware doesn’t last. It’s a lot to pay for a watch that needs replaced every 4-6 months.

[bgibson350]

Unfortunately this didn’t work for me. 

[KristyRed]

I just tried the factory reset that is recommended to try and fix my frozen Versa 2. My versa 2 now has a red x with a message stating "data not cleared. Sync and try again". My versa 2 is now frozen on this message and it will not sync.

[MariseSchoeman]

Please assist me 

My versa keeps on freezing with only the fitbit icon on the screen, I haven't been using it for some time ive charged it and now it only shows the fitbit icon on the screen. It does nothing. 

[Mang]

I have the same thing?

[Sophiauk]

I have finally giving up on the Fitbit. After a year to 18 months of no
resolution and only hearing others with the same issue, it was money wasted
for me.

[LiliyaFitbit · Accepted solution]

Hello everyone, thanks for your participation in the Community. For all of you who are new to the Fitbit community, welcome. 

Thanks to all for the efforts to resolve the issue, sharing the solutions and steps you've tried. I understand that this can be very frustrating, your feedback and comments are greatly appreciated. If you're experiencing this issue, please try the following steps:

1. Restart your watch: How do I restart my Fitbit device?

2. Connect your watch to the charging cable. 

3. Make sure your watch is updated: How do I update my Fitbit device?

4. If the issue persists, remove your device from the Bluetooth settings of your phone. 

5. Reboot your phone, open the Fitbit app, tap on your profile picture > Set Up a Device.

6. Choose your Fitbit from the list and follow the onscreen instructions.

If the issue persists, the best way to get help for this problem is to chat with our Support team online or give them a call. Click here to get connected. 

I am going to close this thread, but if there is anything else we can help you with, do not hesitate to start a new topic.

Have a nice day.