Versa 2 frozen after attempted update

[Henrisavaj]

My Versa 2 Is totally frozen. Looking at the forum I don’t see a version of the issue that I am experiencing.

I initialed the firmware update from the app and the watch appeared to go through the motions of updating. The next time I looked at the screen it was frozen on the Fitbit logo. 

It was fully charged when I attempted the update.

If I attempt to reset (pushing the left button and bottom right button) it turns off. Pushing the left button to start brings back the same screen.

The device no longer shows as connected in the app and attempts to re-pair with Bluetooth fail, even after shutting off and restarting Bluetooth. I removed the device from the Bluetooth list and now the app can’t find the watch.

How do you do a hard reset/reboot of the Versa2? I don’t see anything online so does that mean once the watch is bricked there is no recovery?

[RicardoFitbit]

Hi @Henrisavaj, welcome to the Community Forums! Sorry for the delay in responding your post.

Thanks for bringing this to my attention and for the details that were shared in your post, your effort and patience troubleshooting this situation before posting are appreciated, certainly, your Versa 2 is not working as the way it was designed. That said, let me share with you that our Customer Support team was contacted on your behalf for them to provide you with further assistance, therefore, please keep an eye on your email inbox because they'll be in touch with you soon. 

Let me know if you have any additional questions in the meantime they contact you.

[Freida21]

My versa froze with the Fitbit update also.  I texted Fitbit and all I got from the Fitbit texter was we will offer you % off of a NEW Fitbit. WHAT it worked fine until YOUR UPDATE.  IS THIS HOW YOU TRY TO SELL ME A NEW ONE!!!  Sounds like what the iPhone did. Make it not work to sell you a new one. Not happy with Fitbit what a rip-off.

[Burton052]

How ironic that I am having the same issue. Very frustrating. I have tried everything to reset. Ughhhh

[Burton052]

Did you figure out how to resolve this issue? Mine was working fine until this dang update. 

[Freida21]

Very frustrating and I feel this is done by the company themselves to try
and sell you a new one. I got offered a % off only. Mine was just out of
warranty and the watch was working fine till I did the update.

[Freida21]

No did you? If so please share. Fitbit was no help just trying to get me
to buy a new one at a % off. I think they did the damage with the update
knowing what they did. Kinda like what some phone companies did with cell
phones that was proven that they actually made the phones not work well to
sell them new ones.

[Mallu64]

Hello! I’m experiencing this same issue now but doing a hard reset is proving a fruitless endeavour, are you able to help?

[Duc916]

Exactly what happened with my Iphone 3G back in the day.....bricked by a OS upgrade.  That was the last Apple product I ever purchased.

[Burton052]

I could never get mine unfrozen. I contacted Fitbit through chat and they sent me a new one.

Sent from my iPhone