Versa 2 frozen screen

[Rob6177]

Hi- My Versa 2 just stopped working yesterday 6/2/24. All I have now is a flashing FITBIT logo. It is no longer synced or recognized on my phone app, and it did have a good charge. The green light on backside is no longer lit and this is my second VERSA 2. About two years ago, my first Versa 2 did the exact thing. Called 800-FITBIT and all they would offer was 10% off a new one so I bought it. Now this one does the same. Anyone have a solution? Sad if every 2 years I need to buy a new one. 

Moderator Edit: Clarified subject

[ManuFitbit]

Welcome to the forums @Rob6177.

Thank you for providing the details regarding this situation with your Versa 2.

Please confirm that you have tried to restart the device as indicated: Press and hold the button for 10 seconds until you see the Fitbit logo on the screen, and then release the button.

[Suzarty]

I’m having the same problem. I’ve restarted it and changed the clock face, touch screen still not working 

[Rob6177]

Yes, I have tried to reset by holding side button and all I get is flashing
Fitbit icon

[Jessicahum]

I am having this exact same issue. I cannot get it to reset. Nothing happens when I hold the button down.