Versa 2 fuzzy display

[KristenCatt]

My versa screen suddenly went all black and white (fuzzy pattern) like an old TV when it cant connect to a channel. I can see my clock face behind it and can see it's responding to my swipe but at times the fuzz is so bad, I can make out the screen.

I have not bumped it or damaged it or done anything out of the ordinary, was wearing it normally this morning and started out of the blue.

I have tried shutting it down and restarting, charging it, etc. With no luck. Any other ideas of what might be causing it or how to fix it?

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @KristenCatt, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Since the restart process didn't resolve your Versa 2 display issue, please follow the steps that are specified on: How do I change the clock face on my Fitbit device? and let me know if the issue persists.

I'll be around if further assistance is needed. 

[KristenCatt]

Hi Ricardo.

Thankyou for your reply. Unfortunately this did not work. It is not the actual clock face that is the problem. I believe it's the screen malfunctioning. I can see the selected clock face BEHIND the black and white fuzz, regardless of what clock face it is.

[ToddLeF]

I am also having this issue and have tried to restart and change the clock face multiple times.