Versa 2 got stuck on Fitbit logo

[SunsetRunner]

I got a Fitbit versa 2 for Christmas and already it's stuck on the logo and won't do anything.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@SunsetRunner, I'm sorry for the late response. However, let me welcome you to our Fitbit Community.

I'm happy to assist you with your Fitbit Versa 2 since it only shows the Fitbit logo.

Please restart your Versa 2 as described in this help article. After this, change the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

Keep me posted on the outcome.

[Feytje]

Hello 

i have the same problem and only use fitbit clock face. 
best regards 

[JuanJoFitbit]

Hi @Feytje, due the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

Regarding the screen issues that your Versa is experiencing, I was able to get in touch with our Support team and was told that they assisted you via email. I'm so glad to hear that a solution was provided.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.