Versa 2 grey screen

[FitAndFedUp]

had my Versa 2 for over a year all of a sudden I wake up this morning and my display screen is glowing a pale green. I have tried resetting it... comes back on still glowing green 😥 

Anyone know if i can save it?

thanks 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @FitAndFedUp, welcome to the Community Forums. I'm sorry to hear that your Versa 2's screen has gone grey, I understand where your worry is coming from. I'll be glad to help you.

I appreciate you have already tried to troubleshoot this situation before reaching us. At this moment, I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

[FitAndFedUp]

Thanks for trying unfortunately fitbit didn't have a clue either 

[MarreFitbit]

Hi there @FitAndFedUp, thanks for the update. I've seen they sent you some troubleshooting steps for you to follow via email, please make sure to attempt them and let them know how it goes.