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Versa 2 has Green/Grey Screen

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‎03-27-2021 21:02

‎03-27-2021 21:02

I have a Versa2 which is less than 12 months old, which was a warranty replacement for a Versa which stopped Syncing. 

 

Today I noticed that is stuck on a Green/Grey screen. I can't soft reset, and without screen access can't hard reset it either. It sporadically gives me movement notifications, but is essentially a brick. 

 

I've checked to see if it needs an update, charged it as the battery was low and looked to see what the problem is and couldn't find anything. I'm going to return it to the retailer Tomorrow (Monday) but thought I would post on here as well. 

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‎03-28-2021 19:01

‎03-28-2021 19:01

Thank you for visiting the Fitbit Community @Suzannelgnz.

 

Thanks for the information provided and for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

 

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

See you around.

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