Versa 2 has a black screen

[Ellesha]

My versa 2 has a black screen, it won’t even charge now, I’ve tried leaving it to charge, tried holding down the reset button on the side. Still nothing. Is anyone else getting this same issue? I got told by a friend that it’s a common fault and get my money back. I’ve only had it for a year. Already contacted support they couldn’t really help. 

Moderator edit: subject for clarity 

[DenFra16]

Similar but different issue - my Versa 2 suddenly went black, and now it will occasionally turn on, but it looks like my LCD screen has been permanently damaged. I've never gotten it wet aside from sweat, and I've only had it just over 6 months, so not sure what happened. I was told by a friend also that she contacted support and got a replacement, but I haven't gotten anyone who could help with that.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Ellesha and @DenFra16.

@Ellesha Thanks for the details shared in your post and for already trying to resolve the issue. I understand your concern and since you've contacted our Support team regarding this issue, I recommend to contact our team back as they have already all the details and special tools to continue assisting you. They should be able to look deeper into the issue and discuss the options available to you. You can check Fitbit's return policy here.  

@DenFra16 Thank you for joining the thread and sharing the details of the issue with your watch. I understand your concern and recommend following our troubleshooting instructions in Why isn't my Fitbit device's battery charging? If the issue persists, please get in touch with our Support team so they can evaluate your device's behavior and help you with this matter. Click here to get connected with them via chat or phone.

See you around.