Versa 2 heart rate accuracy concern during exercise

[GoveDi00]

My versa 2 suddenly goes from ~70 to ~177 or higher during my workout. I know it is inaccurate because I'm not falling over or even out of breath.  This has been happening for a while and I have been switching the device on and off to get the accurate reading...but then I am interrupted during my workout and I don't have accurate readings.  Please help with a potential step by step fix.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @GoveDi00, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Heart-rate tracking can be affected by several factors including air temperature and device location on your arm. For more information about this, please check our help articles:

• How do I track heart rate with my Fitbit device?
• What factors can affect my heart-rate reading on my Fitbit device?

However, if your heart-rate tracker seems inaccurate after taking the recommendations into account, please reply with answers to the following questions so I can further investigate:

1. What were you doing when you noticed the problem? If you were exercising, specifically what types of exercise?
2. Were you wearing the Fitbit device particularly tight or loose?
3. What was the position of the Fitbit device on your wrist? 

I'll be waiting for your reply if further assistance is needed.

[GoveDi00]

Thanks Ricardo for your reply.

Yes before I connected here I did a bit of reading to understand the issue and tried also moving the device higher up in my hand to get a more accurate reading.

To answer your question:

1. I first noticed it when I was reviewing my stats and then noticed my heart jumped up within a minute to about 177 and then plateaued at there not moving the whole exercise routine.  I was doing very light jogging, slow stepping.  

2. The device is neither too tight nor too loose, it is at the regular stop I have been using it since I bought it. 

3. The position is about 2-3cm from my wrist 

I also noticed that my steps and the type of exercise I am doing are inaccurate and I think this could be linked to the high heart rate reading.

I did not have this issue until about 2-3 weeks ago. 

Please help me as the primary purpose I upgraded my Fitbit was for the heart rate monitoring and this also helps maintain my motivation.

I appreciate your support with this issue.

Thank you 

[GoveDi00]

Hi Ricardo, could you please get back to me on my query. I posted a reply on 14 Nov.  Thanks for your help.

[AlanR03]

Richardo seems to have disappeared. I am having the exact same problem with my Versa 2. Wish I had known this device was so glitchy before I bought it. I am hoping now that Google bought Fitbit they will be able to fix some of this. Anyway, if anyone is able to help with this frustrating heart rate problem I am all ears. And thank you in advance!