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Versa Lite stuck on Fitbit Logo

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‎05-07-2021 20:43 - last edited on ‎05-11-2021 06:43 by Fitbit Moderator

‎05-07-2021 20:43 - last edited on ‎05-11-2021 06:43 by Fitbit Moderator

my Fitbit has been stuck on the logo for over an hour. I have tried to reset the watch, reset my phone, turn on/off Bluetooth, took my Fitbit versa off my account cuz that’s fixed the issue in the past and nothing is working!! I have been with Fitbit since 2015. I tried reaching out to customer service and it says “this trail leads to another.. “ and I can’t chat with anyone. So I’m super frustrated cuz I can’t get it to work.

 

 

Moderator Edit: Clarified subject 

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‎05-11-2021 06:46 - edited ‎03-18-2024 09:58

‎05-11-2021 06:46 - edited ‎03-18-2024 09:58

Hi there, @Nlabrum. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. We‘re taking into consideration your comments and sentiments with regards to our products and Customer Service. 

As per your last chat, it seems that your issue got solved. If that is not the case and you still need help, the best way to get help for this problem is to chat with us again or give us a call. Click here to get connected.

We look forward to getting you back on track soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎05-11-2021 06:46 - edited ‎03-18-2024 09:58

‎05-11-2021 06:46 - edited ‎03-18-2024 09:58

Hi there, @Nlabrum. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. We‘re taking into consideration your comments and sentiments with regards to our products and Customer Service. 

As per your last chat, it seems that your issue got solved. If that is not the case and you still need help, the best way to get help for this problem is to chat with us again or give us a call. Click here to get connected.

We look forward to getting you back on track soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer