help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa stopped syncing

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-10-2021 04:30 - last edited on ‎05-11-2021 06:05 by Fitbit Moderator

‎05-10-2021 04:30 - last edited on ‎05-11-2021 06:05 by Fitbit Moderator

How do I start syncing again??

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎05-11-2021 06:07 - edited ‎03-18-2024 09:59

In response to Khannum5238

‎05-11-2021 06:07 - edited ‎03-18-2024 09:59

Hi there, @Kitt31161 and @Khannum5238. Welcome to the Community Forums. 

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your watch automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If you continue having syncing difficulties, see Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
4 REPLIES 4

‎05-10-2021 08:07

‎05-10-2021 08:07

Versa lite not syncing

Best Answer
0 Votes

‎05-11-2021 06:07 - edited ‎03-18-2024 09:59

In response to Khannum5238

‎05-11-2021 06:07 - edited ‎03-18-2024 09:59

Hi there, @Kitt31161 and @Khannum5238. Welcome to the Community Forums. 

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your watch automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If you continue having syncing difficulties, see Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎05-11-2021 08:09

In response to MarreFitbit

‎05-11-2021 08:09

Thank you so much!
All better now😊
Best Answer

‎05-11-2021 09:05 - edited ‎03-18-2024 09:58

In response to Kitt31161

‎05-11-2021 09:05 - edited ‎03-18-2024 09:58

@Kitt31161 Awesome! I'm glad to hear you're back on track now. 🙂

I'd like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes