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Versa 2 heart rate sensor not working

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‎01-18-2021 04:14 - last edited on ‎01-18-2021 19:06 by

‎01-18-2021 04:14 - last edited on ‎01-18-2021 19:06 by

Two days ago my hr sensor stopped working on my watch. I have re-installed the fitbit app, cleaned the device, and factory reset the watch but still am unable to get the HR sensor to work. The watch is less than a year old.

 

 

Moderator edit: subject for clarity 

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‎01-18-2021 04:34

‎01-18-2021 04:34

I noticed this recently and think it probably has something to do with the recent firmware update.

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‎01-18-2021 10:59 - last edited on ‎09-08-2024 08:07 by Fitbit Moderator

In response to Shosh1113

‎01-18-2021 10:59 - last edited on ‎09-08-2024 08:07 by Fitbit Moderator

It may be due to the firmware update if it was working till a few days ago.

Probably best to contact Fitbit Support directly and inform them. They may be able to help you.

Author | ch, passion for improvement.

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