help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 heart rate tracking accuracy

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-11-2020 08:32 - last edited on ‎10-11-2020 16:50 by Fitbit Moderator

‎10-11-2020 08:32 - last edited on ‎10-11-2020 16:50 by Fitbit Moderator

I see Heart rate is not calculating properly in Fitbit Versa 2. I could see its poor when Im on bicycle. Any idea on how to mitigate this?

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎10-11-2020 16:49 - edited ‎10-11-2020 16:51

‎10-11-2020 16:49 - edited ‎10-11-2020 16:51

Hi @BALAGANAPATHY, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. Heart-rate tracking can be affected by several factors including air temperature and device location on your arm. For more information, please check: help.fitbit.com/articles/en_US/Help_article/1565 and help.fitbit.com/articles/en_US/Help_article/1582. 

 

If your heart-rate tracker seems inaccurate after taking the recommendations into account, please reply with answers to the following questions:

 

  1. What were you doing when you noticed the problem? If you were exercising, specifically what types of exercise?
  2. Were you wearing the Fitbit device particularly tight or loose?
  3. What was the position of the Fitbit device on your wrist? 

 

Looking forward to your reply if further assistance is needed.

Best Answer
0 Votes