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Versa 2 heart rate tracking accuracy

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‎10-11-2020 08:32 - last edited on ‎10-11-2020 16:50 by Fitbit Moderator

‎10-11-2020 08:32 - last edited on ‎10-11-2020 16:50 by Fitbit Moderator

I see Heart rate is not calculating properly in Fitbit Versa 2. I could see its poor when Im on bicycle. Any idea on how to mitigate this?

 

Moderator Edit: Clarified subject

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‎10-11-2020 16:49 - last edited on ‎08-25-2025 09:30 by Fitbit Moderator

‎10-11-2020 16:49 - last edited on ‎08-25-2025 09:30 by Fitbit Moderator

Hi @BALAGANAPATHY, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post. Heart-rate tracking can be affected by several factors including air temperature and device location on your arm. For more information, please check: help.fitbit.com/articles/en_US/Help_article/1565 and help.fitbit.com/articles/en_US/Help_article/1582. 

If your heart-rate tracker seems inaccurate after taking the recommendations into account, please reply with answers to the following questions:

  1. What were you doing when you noticed the problem? If you were exercising, specifically what types of exercise?
  2. Were you wearing the Fitbit device particularly tight or loose?
  3. What was the position of the Fitbit device on your wrist? 

Looking forward to your reply if further assistance is needed.

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