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Versa 2 help please

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‎07-07-2022 19:20

‎07-07-2022 19:20

hi there, my Versa 2 is no longer turning on, it is simply a black screen, there are no lights showing on the back of the watch. I have tried charging it but it shows no indication of charging even after being on the charger for a hour or so. Last night I saw that it had 40% battery so I put it on the charger and forgot about it.  Today I put it on and it was a black screen. I have tried holding the left side button down for several seconds and there is absolutely nothing. I have cleaned the charging area on the back of the watch and on the charger.  I cannot even tell if the charger is working any longer.  I have had this for well over a year or so so no warranty.  Any advice please??

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‎07-07-2022 21:46 - last edited on ‎02-09-2024 07:40 by Fitbit Moderator

‎07-07-2022 21:46 - last edited on ‎02-09-2024 07:40 by Fitbit Moderator

Hi @ElleMJones - your watch is showing indications of not being charged.

As you have cleaned the contacts try using a computer to charge it. The computer will play a sound when it connects (or not) - it will help you isolate the cause of not charging.

Author | ch, passion for improvement.

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‎07-08-2022 03:59

In response to Guy_

‎07-08-2022 03:59

I've tried plugging it into my computer but it won't show up as being
connected. I wonder if the charger died?
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