Versa 2 home button won't respond

[Hackedoff1970]

Yep another year another Fitbit after 10 months my Versa 2 has decided to stop operating. When I press the home button nothing happens did a soft restart and was the same. Did a hard or factory reset now stuck on the activate short cut screen by pressing home button... well guess what home button isn’t working... Fitbit what’s happening..

Moderator Edit: Clarified subject

[SunsetRunner]

Contact Customer Support.

[MarreFitbit]

Hi there @Hackedoff1970, welcome to the Community Forums. I'm sorry to hear that the home button of your Versa 2 has stopped working. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services. I appreciate you've tried to fix the issue prior to posting here.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option after contacting our Support Team as @SunsetRunner suggested you to do. 

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

We hope your issue is solved soon. 

[Hackedoff1970]

Hello MarreFitbit.. apologies for negative comments- just so used to depending on my Versa 2’s great features. Appreciate you getting in touch so quickly. Can’t wait to get back to a semi normal life with my Versa 2. 

[MarreFitbit]

Hi there @Hackedoff1970, you're welcome. No worries, I understand how you must be feeling about this inconvenience with your Versa 2. Hopefully your issue is solved soon, I'll be around if there's anything else I may do for you.